Discharge Lounge Volunteer

  • VO89327


Key duties:
• Provide entertainment through use of games, and other activities such as
arts/crafts, musical instruments
• Provide patient with refreshments
• Direct patient to nurse for any concerns regarding their care
• To carry out Patient Experience surveys on behalf of the Patient Experience
Team, helping those who require assistance where appropriate
Personal specification:
• Volunteers must be 18 or over
• This is not a clinical role and you will not be shadowing or assisting staff
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgemental approach
• Reliable/ dependable and flexible
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
Additional requirements and general information
• Successful placement will be dependent on Disclosure Scotland PVG and
Occupational health clearances plus two character references
• Maintain patient confidentiality at all times
• Volunteers should not: undertake duties outside this role description without
checking first with the Volunteer Manager; undertake any manual handling
tasks without the appropriate training; undertake patients’ personal or clinical
• A volunteer can offer emotional support and empathy but must under no
circumstances offer advice of medical opinion on a patient’s treatment
• Volunteers are in place to complement the work of the paid staff and are not
used to replace roles that are normally undertaken by paid hospital
• Volunteers are bound by the ‘Volunteer Agreement and Confidentiality
Agreement’ which should be signed and returned to the Volunteer Manager
prior to undertaking this role
• You will be required to undertake training relevant to the role including
corporate induction and any other training as identified for the role whilst on

Organisation aims and objectives

Volunteering opportunities within NHS Ayrshire & Arran