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Emergency Department Volunteer

  • VO89320

Description

Key duties:
• To meet and greet patients in the triage area and ensure they are seated in
the right waiting area
• Serving refreshments and replenishing water jugs
• Keeping the waiting areas tidy
• Retrieve wheelchairs and return to the appropriate locations
• To ensure patients know where facilities are located
• To carry out Patient Experience surveys, helping those who require
assistance where appropriate
• Spending time with patients who are on their own
• Referring any patient concerns about their clinical care to a nurse
Personal specification:
• This is not a clinical role and you will not be shadowing or assisting staff
however volunteering in this demanding environment will expose you to many
aspects of the Emergency Department so being calm and composed in these
situations is essential
• Attention to detail
• Ability to change direction of work to meet new demands
• Good listening and communication skills are essential
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgemental approach
• Reliable/ dependable and flexible
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach

Organisation aims and objectives

Volunteering opportunities within NHS Ayrshire & Arran

Restrictions

Successful placement will be dependent on: Disclosure Scotland PVG and Occupational health clearances; two character references; and successful completion of mandatory training required to undertake this

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