Video Consultation Support Volunteer

  • VO88483


Using video calls for medical consultations and welfare appointments increases access for people who have difficulty attending a surgery, clinic or community-based services. However, some people may not have money to buy devices, WI-FI or mobile broadband.

DVVA Techonolgy Enabled Care Team is working with partners to make digital health more accessible to community members, and looking to engage with volunteers willing to maximise the use of technology for health and social care purposes.

Volunteers will provide in-person assistance to use the 'Near Me' service, enabling those less digitally confident and/or from disadvantaged communities to access medical appointment and welfare related services from a local community facility, Brooksbank Centre. Volunteers will show people how to use a digital device (i.e. tablets) to book and attend a Near Me appointment, provide reminders ahead of their appointment, and gather feedback from users.

Organisation aims and objectives

Dundee Volunteer and Voluntary Action (DVVA) vision is a socially just, healthy and sustainable Dundee that is culturally diverse where people's voices are heard and power and decision-making is equally shared. As of 1 October 2019, Dundee Volunteer and Voluntary Action (DVVA) has brought together Dundee Voluntary Action and Volunteer Dundee into one organisation, combining our expertise in the following areas: • Healthcare and Wellbeing – working together to provide a better, more integrated adult health and social care service; • Community Planning and Representation – providing strong and cohesive representation of the third sector with clear links to Community Planning Partnerships; • Organisational Support and Development – providing a single point of access for support and advice for the third sector in the local area; • Volunteering – working with individuals, communities and organisations to involve, inspire and engage people in volunteering and make Dundee a better place. DVVA together with Dundee Social Enterprise Network forms Dundee’s Third Sector Interface. DVVA in partnership with Dundee City Council is working to support vulnerable people in the community during the current COVID-19 crisis through Community Support Centres across Dundee. As part of this partnership, DVVA is recruiting community response volunteers.










Commitment is flexible, and volunteers will preferably commit to one to two hours, weekly or fortnightly. Timings will vary, depending on the 'Near Me' appointments that are made.


This opportunity is open to everyone over the age of 16.
Experience required: Key skills that we would look for in a volunteer would be patience, motivation, a kind nature, being organised and reliable. No experience is required as full training will be given to all volunteers at Brooksbank Community Hub. However a good knowledge of digital skills is preferred.
Travel details: Brooksbank Community Centre, Pitairlie Rd, Dundee DD4 8DG.
Minimum age: 16


Expenses paid: Yes
Expenses details: Travel expenses will be paid to all volunteers in line with DVVA Volunteer Policy.
Training details: An induction pack, training on Near Me technology, health equipment and how to interact with service users will be given at Brooksbank Community Centre.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 5 months ago