Contact and Engagement Volunteer

  • VO88213
  • Home-based volunteering


Description

Why we need you

This is an exciting opportunity to support the National Autistic Society's Brain in Hand Response Service. In exchange for your help, we will provide ongoing supervision, support and training throughout your role.

By providing a high standard of contact, quality assurance and live reactive support, you will help us to improve the delivery of our services to autistic individuals who receive digital support via Brain in Hand, the integrated digital self-management support system to help people live more independently.

Brain in Hand is a digital self-management support system for people who need help remembering things, making decisions, planning, or managing anxiety. It's not autism-specific, but is often used by people who are autistic, who have learning difficulties, or who are managing mental health challenges.

What you will be doing

As a Contact and Engagement Volunteer, you will volunteer within an energetic, fun and committed Casework Services team offering telephone, SMS and e-mail support and actively contact Brain in Hand users to support with engagement levels.

You will help the team by primarily contacting and carrying out pre-arranged telephone appointments with Brain in Hand users to gather feedback about whether they would like to receive additional support with using the support system, their experience of the system so far, feedback and general comments which are fed back to Brain in Hand directly.

You may also help with other projects that include responding to live support via Brain in Hand as a Responder.

Tasks will include:

booking appointment telephone calls via telephone, SMS and E-mail
telephoning to take and accurately record feedback to questions on standard forms
using Microsoft Office systems, telecommunications systems and mobile phones to give support to the Brain in Hand Response Service
responding appropriately to any questions, concerns or worries raised
speaking to our Brain in Hand users to help their interaction with their software
responding to live support within your volunteer shift hours, acting as a Brain in Hand Responder for the NAS Response Service.
Skills, experience and qualities useful for the role (but not essential)

a positive attitude
good communication and comprehension skills
a clear telephone voice and great telephone manner
a good standard of English
comfortable talking over the phone
ability to put people at ease
ability to ask questions sensitively
be sensitive to individuals’ needs and respect confidentiality
good administration skills
accurately record information
good general IT skills
multitasking
an interest in autism
ability to represent the NAS’s values whilst volunteering
When and where

the role will be home-based, UK-wide
volunteers are encouraged to give one regular four-hour shift per week
hours are between 9am – 6 pm, Monday – Friday
we encourage volunteers to commit to the role for a minimum of one year to provide continuity and consistency to the role
you will need access to a computer and a good internet connection
a quiet place where you can carry out confidential telephone calls and other support away from others you may share your home with
Support

volunteer induction
online autism awareness training and other E-learning courses
ongoing training
ongoing support and supervision with a named person
What else do you need to know

When you apply for this role you will be asked 4 questions about your availability to do this role, you will be asked the questions before you complete the application form.

You will also be required to complete and submit a written assessment as well as the application form click here for the written assessment questions and form to be completed

Applications submitted without the completed assessment will not be considered for interview.

What you could get out of it

We seek applications from anyone interested in the role, but particularly welcome applications from those on the autism spectrum.

Whilst we are able to make reasonable adjustments for volunteers you will need to be able to volunteer independently as we are not able to offer one to one support.

We process applications as we receive them, we will close the role when we recruit a suitable volunteer, consequently the role may close before the advertised closing date.

Organisation aims and objectives

The National Autistic Society exists to champion the rights and interests of all people with autism and to ensure that they and their families receive quality services appropriate to their needs.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Frequency and commitment details

the role will be home-based, UK-wide volunteers are encouraged to give one regular four-hour shift per week hours are between 9am – 6 pm, Monday – Friday we encourage volunteers to commit to the role for a minimum of one year to provide continuity and con

Restrictions

Experience required: a positive attitude good communication and comprehension skills a clear telephone voice and great telephone manner a good standard of English comfortable talking over the phone ability to put people at ease ability to ask questions sensitively be sensitive to individuals’ needs and respect confidentiality good administration skills accurately record information good general IT skills multitasking an interest in autism ability to represent the NAS’s values whilst volunteering
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Agreed expenses reimbursed
Training details: Access to our elearning modules and training in the Brain in Hand app

Last updated 8 days ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.