Telephone Befriender (Veterans)

  • VO88200


We need home-based telephone befriending volunteers to call our members, who are all service veterans with a vision impairment. Your regular calls will help our members overcome isolation and loneliness.

It’s good to talk! If you love a relaxed, friendly chat on the phone and if the idea of doing this whilst also making a genuine impact as a volunteer sounds too good to be true … read on.

Our members tell us that their regular check-ins and chats with someone at Sight Scotland Veterans are something they look forward to. Sometimes they can even be a lifeline. Just a simple phone call once a week can make the difference that helps one of our members overcome the effects of isolation and loneliness.

We need a friendly and naturally chatty home-based volunteer who can check in regularly with our members by phone, take some time to make sure they are doing OK, and fill them in with all the latest gossip at Sight Scotland Veterans. You will never be cold calling, there’s no pressure and nothing to sell. We will only ask you to call signed-up Sight Scotland Veterans members who we know will be only too happy to hear from you.

As a volunteer, you will get to know inspiring people, gain valuable experiences, and help us to change the lives of those who have served their country.

Organisation aims and objectives

Sight Scotland provides specialist care, education, and support that empowers people affected by sight loss in Scotland, and their families and carers. Sight Scotland campaigns for equal opportunities for people with sight loss to participate fully in society. The charity also provides supported employment and funds research into cures and treatments for blindness and sight loss. Sight Scotland Veterans works across Scotland to support ex-servicemen and women affected by visual impairment. The charity supports veterans in regaining their confidence, restoring their independence, and making new connections. Sight Scotland Veterans has two established activity centres, and its experienced outreach and rehabilitation teams provide advice on low vision equipment and offer home visits to help veterans adjust to living with vision impairment.


Experience required: Volunteers should meet the following essential criteria: • A warm, friendly, and naturally chatty personality; someone who finds it easy to put people at ease. • Good listening skills with the ability to offer emotional support if required • A commitment to demonstrating Sight Scotland Veterans values of being approachable, forward thinking, professional, positive, empowering and sector leading.
Travel details: This is a home-based volunteering role, befriending our members by telephone. Volunteers can be based anywhere in Scotland.
Minimum age: 18


Expenses paid: Yes
Expenses details: It is unlikely that travel expenses will be required but will be paid at public transport rates if so. Payment is usually made within two weeks. Our volunteer expenses policy is available for more information, and can be shared with potential applicants on request.
Training details: We aim to offer excellent support to all our volunteers. You will have a named member of staff to support you. This colleague is responsible for your wellbeing and development as a volunteer, and you can contact them at any time. Our volunteer development manager is also keen to check in with you regularly. A wide range of training is available on an ongoing basis. Our main compulsory sessions for new volunteers in this role are: • Organisational induction • Befriending training • Visual impairment awareness training • Dignity at Work
Support: Named Contact For Volunteer

Last updated 3 months ago