Volunteer Coordinator

  • VO88035


Boness Car 4U is a free volunteer patient transport service for anyone registered with a Bo'ness Medical Practice who has been diagnosed with cancer. Volunteer drivers convey these patients from their home to their place of treatment and home again. The Volunteer Coordinator is the first point of contact for BC4U from the Medical Practice referring the patient to us. Patient confidentiality is paramount in this role, we do not need to know how the patient is affected, nor the nature of the treatment being administered, all that effects us is that the patient has asked for transportation. Please note some more detailed information about the expectations of the role below:

Patients phone their own GP’s receptionists with their name and phone number when they have an appointment date. The receptionist will then contact the BC4U co-ordinator to pass on the patient’s contact details. It is intended that we will have 4 co-ordinators, each in possession of our laptop and mobile phone for an on-call period of 7 days.
The co-ordinator will then contact the patient to find out the following information:

• Place of treatment
• Dates / times and expected length of the appointment if known.
• Ask if the patient has received COVID-19 vaccinations.
• Establish if the patient requires assistance or a wheelchair at the hospital.
• Establish if the patient is exempt from wearing face coverings
• Are there any special circumstances whereby it is essential that the patient must be accompanied by a friend
• Arrange for a Privacy Document to be completed. As far as is possible arrange transfer of documents electronically.
• Advise the patient that they will be required to undertake a contactless forehead thermometer test when they are about to be uplifted, sit in the back seat of the car diagonally opposite the driver and that they must wear a face covering if it is safe for them to do so and that we can provide a face covering if required.
• Advise the patient that if they are displaying any of the recognised symptoms of COVID19 they will not be able to travel with Bo’ness Car 4U.

The co-ordinator then contacts a driver to ascertain if they are available for the given date(s), and gives the patient’s name, address, phone number and the date, time, place and expected length of the appointment if known.

The co-ordinator enters all this information onto our password-protected spreadsheet to ensure records of each journey, the patient's details, the destination, etc. and all other future dates/times to book up either the same driver, or another available driver. Training will be given in the use of our basic IT system. Previous experience of office IT would be advantageous.

Using the statistics of Meadowbank Car4U, Polmont, who have been running a similar project for the past 4 years, offering this service to a population twice the size of Bo'ness, we estimate processing approximately 30 persons in a year.

BC4U hopes to launch service in 2022, we are keen to build a bank of volunteers in advance of launching our services.











Experience required: An understanding of basic office IT systems would be an advantage, however training will be given. Volunteers should have an empathic attitude towards others.
Travel details: The tasks of the volunteer coordinator are completed from home.


Expenses paid: Yes
Expenses details: 40 pence per mile
Taster available: Yes
Taster details: Interested volunteers are welcome to sit in with an experienced co-ordinator initially.
Training details: The new volunteer will visit an experienced co-ordinator in the co-ordinator's home and sit in on a demonstration of the systems in use. The extent of training will depend on the extent of the new volunteer's experience. The new volunteer always has the support of the experienced co-ordinator at the end of a phone.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.