Volunteer Scotland

Find opportunities

Welcome Guide

  • VO88032

Description

Welcome guide volunteers are mobile on the main concourse of Ninewells Hospital. The volunteers provide a warm welcome to patients, visitors and staff coming into the hospital. The volunteers will approach people who may be looking lost or needing additional assistance around the hospital. They can provide directions to appointments, clinics or wards as requested and can if required escort people to their destination within the hospital. They are knowledgable of site information for example locations of public toilets, refreshments, public transport information

Organisation aims and objectives

Ninewells is a general hospital with an A & E department

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

Three hours per week Monday to Friday either 9am -12pm or 1pm -4pm, weekly shift

Restrictions

Volunteer policy
Experience required: • Confidence to approach people to offer assistance. • Good listening & communication skills are essential. • Have a reasonable level of fitness as you will be on your feet for most of the shift & may need to walk with visitors to their destination. • Able to refer to & understand directional information sheets for locations. • Helpful, friendly & courteous attitude to patients, visitors, staff and colleagues • Able to chat confidently with patients & when necessary put them at ease
Travel details: Ninewells Hospital, Dundee
Minimum age: 16

Support

Expenses paid: Yes
Expenses details: Reasonable out of pocket travel expenses can be claimed , eg bus fares, mileage. Claim monthly.
Training details: Online and face to face induction, additonal training offered includes dementia awareness, first aid
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Report this opportunity
Last updated 4 months ago
Find out more about NHS Tayside - Ninewells Hospital
Volunteer I want to volunteer
Favourite
Similar opportunities

Welcome /Self Check-in Guide Volunteer

The role of the Welcome/Self Check-In Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors. Be welcoming by chatting to patients and visitors and make them feel at ease. Actively observe patients/visitors to the unit identifying anyone who may appear in need of assistance. Provide knowledge and guidance on the use of self–service check-in kiosks, if requested by the patient. Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary.
Find out more
Volunteer I want to volunteer
Favourite

Fundraising Group Lead

Fundraising groups are the face of CHAS in the community, raising money and the profile of the charity. Groups deliver fundraising events to raise vital funds to support children with a life-shortening condition across Scotland. The Group Lead role heads the group and is responsible for group membership and planning and delivering all activities. What activities will I be involved in? - Recruiting and supporting new members of the fundraising group - Leading the fundraising group and organising regular meetings - Planning, organising and promoting fundraising events and collections with other group members - Ensuring the group’s activities comply with all relevant legislation with support from Fundraising Manager - Keeping the records of the group’s accounts and banking money raised - Acting as an ambassador for CHAS - Liaising with the local CHAS Fundraiser and Volunteering Development Manager to ensure that group member details are kept up to date - Communicating with group members about the work of CHAS How much time should I offer? Flexible time commitment Where is the role based? Anywhere in Scotland – in your local community.
Find out more
Volunteer I want to volunteer
Favourite

Customer Service Volunteer - Inverness

Wheelchair Volunteer - If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis. This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair. Providing great customer service issuing wheelchairs/equipment and receiving returns. Using a computer-based stock control system. Demonstrating safe use of the equipment. Receiving payments / donations. Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person).
Find out more
Volunteer I want to volunteer
Favourite

Mobility Aids service - Delivery Driver - Galashiels

This is a very rewarding role providing much-needed support for people who are accessing our service. The main element of the role is to deliver or collect wheelchairs to/from people’s homes supporting them to maintain their independence, or you could choose to support members of the public from varying locations around the hub area (e.g. often using partner supermarket car parks) to enable them to obtain a wheelchair or other mobility aids equipment. You could also be driving between hub and spoke locations to transfer stock. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes driving. It will involve driving a Red Cross or hire vehicle. Typical tasks include: > Delivering and collecting wheelchairs (or other mobility aids equipment) – including overdue equipment (you will be driving a transit Van style vehicle up to and including a long Wheel Based version). You might also be driving to pre-arranged locations to operate a ‘pop up’ spoke. > Loading and Unloading wheelchairs ready for daily runs. > Issuing and receiving wheelchairs (or other mobility aids equipment) > Setting up and operating the mobile ‘pop up’ spoke. > Demonstrating how to use and look after our wheelchairs > Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) > Using a computer-based stock control system > Receiving payments / donations and issuing receipts > Signposting to other Red Cross services/provider (including the Mobility Aids Retail website) These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.
Find out more
Volunteer I want to volunteer
Favourite