Welcome Guide

  • VO88032


Welcome guide volunteers are mobile on the main concourse of Ninewells Hospital. The volunteers provide a warm welcome to patients, visitors and staff coming into the hospital. The volunteers will approach people who may be looking lost or needing additional assistance around the hospital. They can provide directions to appointments, clinics or wards as requested and can if required escort people to their destination within the hospital. They are knowledgable of site information for example locations of public toilets, refreshments, public transport information

Organisation aims and objectives

Ninewells is a general hospital with an A & E department










Three hours per week Monday to Friday either 9am -12pm or 1pm -4pm, weekly shift


Volunteer policy
Experience required: • Confidence to approach people to offer assistance. • Good listening & communication skills are essential. • Have a reasonable level of fitness as you will be on your feet for most of the shift & may need to walk with visitors to their destination. • Able to refer to & understand directional information sheets for locations. • Helpful, friendly & courteous attitude to patients, visitors, staff and colleagues • Able to chat confidently with patients & when necessary put them at ease
Travel details: Ninewells Hospital, Dundee
Minimum age: 16


Expenses paid: Yes
Expenses details: Reasonable out of pocket travel expenses can be claimed , eg bus fares, mileage. Claim monthly.
Training details: Online and face to face induction, additonal training offered includes dementia awareness, first aid
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.