Volunteers required To help provide a holistic, free and impartial advice service to people of Rutherglen & Cambuslang What does the role entail? interviewing clients negotiating on clients behalf interpreting and communicating information to clients to help make an informed decision completing clear case records recognising the root cause of problems and participating in taking action From the first day you start at your local Bureau you'll get all the help and support you need You don’t need to know everything to be a Citizens Advice Bureau adviser! Citizens Advice Scotland has developed an accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our internet-based AdviserNet system is full of information you need to help your clients. There will always be someone in the Citizens Advice Bureau that you can go to for guidance or support to make sure that you’re giving the right advice. Once you’re a generalist adviser, you can choose to undertake training and develop specialist skills such as, for example, employment tribunal representation or money advice.

As a generalist adviser you will inform and support CAB clients with a wide range of enquiries and make a genuine difference in many people’s lives. Role Description : Do you like helping people and problem solving? Do you have good attention to detail and a willingness to research and work through an enquiry to find the best outcome for the client? We often deal with the most vulnerable in our community and our advice can make a huge difference to our clients’ financial circumstances and wellbeing. You will receive full and ongoing training, in a supportive environment, which will equip you to offer advice to clients about welfare benefits, debt, employment, housing, consumer issues, and a range of other subjects. What does an adviser do? The role of a Citizens Advice Bureau adviser is very varied. Here is some more information on some of the things advisers do in the Citizens Advice Bureau: • Interview clients at the bureau, by phone or in person. Some bureaux give advice by e-mail or even by SMS • Provide information from AdviserNet - our web-based information system - and other sources • Explain the choices the client faces, and what these choices mean • Offer practical help to clients by writing letters, making phone calls and helping fill in forms • Perform calculations (for example, to assess entitlement to certain kinds of benefits) • Refer clients to other agencies if they are better placed to help • Keep records of all clients’ cases • Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work • Some bureau advisers represent clients at tribunals Skills and Experience required: You don’t need to know everything! The Citizens Advice Bureau accredited adviser training programme and AdviserNet, our web-based information system, will give you all the skills you need to deliver a high-quality service. We do need generalist advisers to have the following skills:- • Good listener • Can work in a team • Can read and write English, and do basic arithmetic • Are open–minded and don’t judge people or their circumstances • Enjoy helping all kinds of people • Be prepared to commit around 4 hours each week

Young Scot is looking for young people aged 11-25 to join our Diversity, Equity and Inclusion (DEI) Champions Panel. Project Information: 🎂 11 to 25-years-old (inclusive) 📅 From April 2024 to March 2025 👥 Meeting every 3 months (a mix of online and in-person sessions) 🗺️ Anywhere in Scotland 🎟 Travel costs covered About the DEI Champions Panel At Young Scot we’re working hard to make sure we achieve diversity, equity and inclusion in everything we do – from our working culture to the opportunities we provide to young people. We’re also dedicated to being an explicitly anti-racist organisation. The DEI Champions Panel will lead, support and challenge us on this journey. This could include: - Creating social media content on topics important to you - Sharing your thoughts on new Young Scot work - Helping to develop a new DEI Strategy for Young Scot You don’t need any experience to apply, but it would be great if you had an interest in promoting diversity, equity and inclusion and making sure the voices of all young people are heard. We would love to hear from anyone interested in getting involved, but are particularly keen to hear from young people that feel confident in representing any of the communities below, including, but not limited to: LGBTQI+ Black, Asian and Ethnic Minority Young Carer Gypsy/Traveller Care Experience Disability Refugee or Asylum Seeker Living in a Rural Area Volunteering with Young Scot Volunteering with us helps you: – Develop your skills – Take part in training and opportunities – Make new friends and meet new people – Explore new places, topics and experiences – Influence change on topics that are important to you Equal access to opportunities and inclusivity are at the heart of everything we do at Young Scot. We will always continue to work closely with you and make reasonable adjustments based on your needs to ensure you can participate. We do not accept any form of discrimination or prejudice to anyone on our volunteering projects based on your life experience, background, culture, or identity. This includes age, disability, gender identity, parenting and caring responsibilities, race, religion or belief, sex, and sexual orientation.

Description This is a unique opportunity for you to make a positive difference to the lives of victims and witnesses affected by crime. Crime can affect anyone in Scotland and every one of us can help. Victims of crime often feel a range of emotions in the aftermath of an offence. What sets us apart from other support organisations is that we are available to all victims of crime no matter what it is or when it happened. We are looking for more people to join our incredible team of volunteers who provide information, guidance, emotional support and practical assistance to help anyone affected by crime, including victims, witnesses their families and friends. This may take place in person, online, and in court. Organisation aims and objectives. Victim Support Scotland is the leading charity dedicated to helping people affected by crime across Scotland. We support victims of crime, witnesses and their family members, regardless of who they are and their circumstances. Our service is independent, free, non-judgemental and confidential. We offer bespoke support, personalised to the needs of each individual. Victim Support Scotland provides information, practical help, emotional support and guidance through the criminal justice system. We offer specialist services to support people who face specific crimes including murder, terrorism, rape and sexual assault, domestic violence and hate crime. We empower people to cope with the aftermath of a crime and find the strength to move forward with their lives. We have dedicated volunteers, supported by paid staff, in our national and local offices across Scotland, as well as our teams in the Sheriff and High Courts, helping us to provide high quality support to those affected by crime. Victim Support Scotland represents the voice of people affected by crime. We influence key national policy decision-making to champion victim and witness rights and improve support services. How would you help? Our Support Volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. This includes:- • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What are the benefits to me ? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. Each time you volunteer you make a positive difference to someone’s life. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively contribute to your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All agreed expenses (e.g. travel) will be reimbursed.