Mobility Aids - Customers Service - Galashiels

  • VO87983


Description

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:

Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

Organisation aims and objectives

We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever they are.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Frequency and commitment details

A few hours a week on a regular basis with a six month commitment

Restrictions

None
Experience required: Physically able to safely lift or move wheelchairs and other mobility equipment. • Some customer service experience is desirable. • Enjoy meeting people and good interpersonal skills. • Able to work independently and in a team. • Good IT skills and able to complete on-line training. • Able to commit to a regular shift on a weekly basis.
Travel details: Pre agreed travel expenses
Minimum age: 18

Support

Expenses details: Pre agreed
Taster details: ask for details

Last updated 3 months ago