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Mobility Aids Customer Service - Stirling

  • VO87982

Description

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:

Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

Organisation aims and objectives

We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever they are.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

Frequency and commitment details

We ask for a commitment of 6 months at least 1 shift per week on a regular basis

Restrictions

None
Experience required: > ideally has a customer service background > Enjoys meeting people and has good interpersonal skills > Is fit and able to lift/move wheelchairs. > Is IT-literate (or willing to learn) > Is willing to attend induction and foundation training
Travel details: Pre agreed
Minimum age: 18

Support

Expenses details: Pre agreed
Taster details: Ask for details if interested

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Last updated 3 months ago
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