This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:
Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.
We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever they are.
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We ask for a commitment of 6 months at least 1 shift per week on a regular basis
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Experience required: > ideally has a customer service background
> Enjoys meeting people and has good interpersonal skills
> Is fit and able to lift/move wheelchairs.
> Is IT-literate (or willing to learn)
> Is willing to attend induction and foundation training
Travel details: Pre agreed
Minimum age: 18
Expenses details: Pre agreed
Taster details: Ask for details if interested