Helpline Volunteer

  • VO87948
  • Home-based volunteering


We’re looking for volunteers to operate our national helpline in partnership with the Scottish Government. You’ll provide support for people who have received a digital device as part of Connecting Scotland, supporting the most vulnerable to get online. Queries range from enquiries about the programme, to basic support with turning on or using a device. We call these volunteers Digital Champions

Organisation aims and objectives

People Know How is a Scottish social innovation charity founded in 2013 on the principle that people know how to identify their needs and the solutions that will help them fulfil their potential and solve social issues. People often don’t realise that they know how, and that’s where we come in – unlocking ideas for a better future, today. We call this social innovation. People Know How aims to achieve three main outcomes: > Ensure positive school transitions for all children and young people > Eliminate data poverty through connectivity for all > Establish social innovation in the public consciousness











Experience required: No specific experience required but a basic understanding of computers is helpful (if you can use a laptop or a smartphone then you have this!) although you will be provided with training on queries you may receive
Travel details: This role is home-based and all training and support will be provided via Microsoft Teams
Minimum age: 18


Expenses paid: Yes
Expenses details: Reasonable expenses can be paid to the volunteer, however, this role is remote only so should not accrue any expenses. Phone calls are conducted through an app so that the volunteer doesn't need to share their number or pay for the calls. If there is any expenses, a form will be sent out to all of our volunteers monthly and this can be filled in after each expense or once a month and we will send these out once we've received the completed form with evidence
Training details: Induction training is ran by our VIP Management team and covers all things People Know How, our services and our policies and procedures. Role specific training is conducted by our Role Co-ordinator who will answer any queries and she will also provide support throughout the role to the volunteer. We offer support & supervision meetings every three months to our volunteers and we operate an open-doors policy and will answer any emails promptly
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.