• VO87709


From day one volunteers have been at the heart of SSAFA. This is as true today as 135 years ago.

We simply could not reach as many people and make such a difference without their amazing support. Each and every volunteer is valuable and together they enable us to change the lives of those in need.

By volunteering with SSAFA you become part of this history and join a unique network of staff and volunteers delivering help to the armed forces family whenever they need it.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.

What is a caseworker?
Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.

What does this role involve?
•Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely
•Liaising with clients and completing a form to assess their circumstances
•Sign-posting clients onto local services providing specialist advice
•Applying on the client’s behalf to military and non-military sources of charitable funding
•Arranging for the purchase of goods and services
•Keeping in touch with the client so they know how their case is progressing
•Keeping in touch with your branch so they know your availability
•Keeping up to date with training and SSAFA news so that you are best able to support clients
•Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
•Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)

Minimum time commitment is flexible.











Experience required: What skills or experience do you need? • Good listening and communication skills including written and spoken English • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • Ability to send and receive emails – you will receive your own SSAFA email address • Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms • Willingness to use our on-line case management system (this is covered in the c
Travel details: The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or elsewhere. As part of your local branch you might have access to an office, but many volunteers are based at home.
Minimum age: 18


Expenses paid: Yes
Expenses details: We pay public Transport rates and 45 p per mile in a car, volunteers can be reimbursed as and when they put their expenses in.
Support: Named Contact For Volunteer

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.