Volunteer Scotland

Find opportunities

Triage Volunteer -East Fife

  • VO87689

Description

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues.

Main Tasks include:

• Assess clients enquiries using sensitive listening and questioning skills

• Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools

• Identify and summarise the essence of the enquiry

• Establish the client’s objectives

• Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy

• Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training

This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Organisation aims and objectives

Citizens Advice & Rights Fife (CARF) aims to tackle inequality, discrimination and disadvantage in Fife through the provision of high quality information, advice and representation services. These services are free, confidential, non-judgemental and independent. CARF also aims to influence, inform and promote change in local and national policy to enhance the social welfare of people in Fife.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

8 Hours per week

Restrictions

Experience required: Able to communicate clearly both orally and in writing Able to quickly sift through information and extract what is relevant Be open and approachable Open-minded and non-judgemental Adhere to General Data Protection Regulations 2018 Flexibility and willingness to work as part of a team Have competent and confident IT skills
Travel details: Leven KY8 4PF Cupar KY15 4TA
Minimum age: 16

Support

Expenses paid: Yes
Expenses details: We pay public transport rates and reimburse volunteers every month. Our mileage rate is 40p per mile for car users.
Training details: Induction training and policies relevant to the role Triage Volunteers will complete an appropriate amount of the Adviser Training Programme (ATP) Training will be provided on the Triaging and relevant system software Training will be offered internally to maintain competence or for development opportunities Support is provided by the Bureau Co-ordinator during volunteering sessions and through Quality of Advice feedback A Volunteer Progress Review is held on an annual basis with supervision and support meetings held in accordance with the Volunteer Support policy Additional support may be provided by the Frontline Co-ordinator and/or the Learning and Development Officer
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Report this opportunity
Find out more about Citizens Advice and Rights Fife
Volunteer I want to volunteer
Favourite
Similar opportunities

Guide Dogs - Join a community of amazing people and incredible dogs as a Deputy coordinator for one of our fundraising groups

n this role you will be helping and supporting the Group coordinator within our fundraising groups to organise events and secure new opportunities for fundraising by; · Supporting in organising and attending events and collections in your local area, such as Great Guide Dogs Tea Party. Informing your key contact and relevant members of these events. · Supporting in building relationships with local networks, organisations, schools, and social groups to host events or to name their own puppy. · Delegating tasks and responsibilities to other volunteers within your fundraising group in the absence of the Fundraising Group Coordinator. · Supporting in making sure fundraising policies and procedures are followed; including all roles are maintaining their required records. If you feel you don't tick all the boxes please still get in touch to see how you could help as we are flexible, where possible, and would love to have you onboard. Agreed volunteering out of pocket expenses are paid according to the Guide Dogs volunteer expenses policy. Full training and support provided for this role. If you have any questions then feel free to email VolunteerScotNI@Guidedogs.org.UK
Find out more
Volunteer I want to volunteer
Favourite

Volunteer Advisor

As a volunteer advisor you will undertake full training and be supported gradually to become an adviser. This will involve interviewing clients and using the CAB information system give clients up to date and accurate information. You will explore options with clients and talk about the different ways their problems might be tackled, or offer practical help such as filling in a form, writing a letter, doing a benefit calculation, or making a phone call. The CAB has people from all walks of life and provides a vital service to the islands, this is a great opportunity to be part of something special. We have a small but committed and friendly staff team and are always looking for people who would like to get involved. If you have an interest but also some questions, the best thing you can do is have them answered. Come in and see the training officer or manager on Westview Terrace and discuss if this is the right opportunity for you. It really is a great opportunity.
Find out more
Volunteer I want to volunteer
Favourite

Trainee Volunteer Advisor

Many of the people coming to the CAB are upset, confused or distressed. Therefore we need an individual that can build a rapport, in a caring and sympathetic manner. Becoming a generalist advisor requires enthusiasm and commitment. It is also a great opportunity to make new friends and gain work experience, at the same time increasing your confidence.
Find out more
Volunteer I want to volunteer
Favourite

Trustee

Shetland Women's Aid are looking for women to join us in promoting the safety and wellbeing of women and children in Shetland who are affected by domestic abuse and gender-based violence. SWA is a registered charity funded by local and national grant aid to provide safety planning, counselling, refuge, advice and guidance about housing, finance and legal issues to women. There is also a children and young person's service focused on offering therapy and support to children and young people. The aim for Shetland Women's Aid is 'An equitable society in which women, children and young people are valued participants, able to determine their own future and are free from all forms of abuse.' As a trustee you will be instrumental in helping us realise our vision and mission. Part of your role will be to ensure that our day to day operation fulfils our strategic vision. If you decide to join Shetland Women's Aid, you can make a real difference to the women and children who experience domestic and sexual abuse.
Find out more
Volunteer I want to volunteer
Favourite