National Support Line Volunteer Operator – Ukraine Line Specialist

  • VO91294
  • Home-based volunteering


Description

Could you provide emotional or practical support to people affected by the Ukraine crisis?

We are looking for volunteers who can provide help through our telephone support line for one shift a week, Monday to Friday.

Fluency in Ukrainian or Russian is highly desirable.

Hours:

The National Support Line currently operates between 10am and 6pm every day of the week, including weekends. However, the Ukraine-focussed line currently operates only from Monday to Friday. Ukraine-related calls are handled by the main line outside these times.

Shift times generally run from 10am-1pm, and 1pm-5pm. However, some flexibility around this is possible.

A briefing is provided before each shift, and a debriefing takes place at the end of each shift.

Location details:

This is a Volunteer From Home opportunity, requiring access to a computer, internet connection, telephone, and a quiet space to perform the role.

If you have any queries regarding the role, please contact ILCRVolRecruitment@redcross.org.uk

Organisation aims and objectives

We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever they are.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Frequency and commitment details

Shift times generally run from 10am-1pm, and 1pm-5pm. However, some flexibility around this is possible.

Restrictions

Experience required: Able to use emotional support skills, in a calm and responsible manner, while providing callers with practical support, and signposting as appropriate Able to follow British Red Cross policies and procedures You will be IT literate and have access to a computer Able to recognise the signs of stress in yourself and others and be aware of your support options Available to undertake training that is appropriate to the role Willing to uphold the Fundamental Principles and values
Travel details: Home based role
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Telephone

Last updated a month ago