Advocacy Support Session Volunteer

  • VO91056
  • Home-based volunteering


The Support Session Volunteer role is a varied role that will support VoiceAbility in the delivery of Social Security Scotland Benefits Advocacy and more. Our volunteers will help our clients to access benefits by supporting individuals with complex needs who self-disclose as having a disability. Another key part of the role is networking, in person and online, to promote the service. You will also have the opportunity to help VoiceAbility engage with local communities through supporting our school work experience programme as well as our focus groups.

In your day-to-day role you will be:
• Helping clients understand about advocacy
• Supporting clients with issues they cannot resolve on their own
• Keeping detailed notes and records of interactions with clients and visits
• Delivering support for 2 individuals maximum at one time
• Signposting clients to other services
• Building professional relationships and networking
• Promoting our services and organisation
• Supporting our community engagement programmes in your local area

You will get the chance to try out all the various aspects of the role and we will help you to develop any particular skills or gain the specific experience you would like.

Upon completing your training, you will be provided with a VoiceAbility mobile phone and email address which will be how you engage with VoiceAbility staff and clients.

If you're interested, please click the ‘Apply’ button. You will then be contacted by the coordinator by email or phone call.

We are happy to have a chat about how we can support volunteers to engage in the role who identify as having a disability.

Organisation aims and objectives

We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services. We want to deliver the best possible quality of support to people so they are heard, respected, safe and in control of their own life. We believe that everyone, regardless of situation, illness or disability, has a right to: > be heard and respected > have the same choice, control and freedom as any other person > be safe from violence, discrimination, harm or abuse Everything we do is focused on achieving this aim.










Frequency and commitment details

Monday – Friday, 9am – 5pm. 2-3 hours per week or 2 cases at one time. 6 month commitment.


PVG membership required which we will pay for. References also required where possible.
Experience required: No specific qualification required - above all else we are looking for someone friendly who is confident communicating clearly in writing and verbally, who is willing to learn, and who has: - empathy and patience when dealing with clients who have challenges - some knowledge of or interest in advocacy - a working knowledge of Microsoft Office - accuracy and attention to detail - ability to manage own time and prioritise workload
Travel details: This opportunity is accessible by foot, bus, car and train. There is no office base, your home acts as your office base. Remote support is the preferred delivery option for clients, and so you will mostly work from home. You may need to travel for promotional activities or our community engagement activities. Your work, and the sessions only take place during the weekdays.
Minimum age: 18


Expenses paid: Yes
Expenses details: We have an online system which will reimburse you via BACS.
Training details: Robust training including: what is advocacy, safeguarding, GDPR, networking skills, Social Security Scotland benefits and more!

Last updated 4 months ago