Phone Friend Volunteer

  • VO85241


One phone call a week may not seem like much, but having that regular contact with someone can make all the difference to the wellbeing of a person who is at home alone. Isolation and loneliness are increasing in our society and the COVID-19 crisis has made life even more difficult for many. Positive Help need volunteers to lend a listening ear to some of our service users who would value a friendly weekly call to check-in and have a chat.

Organisation aims and objectives

Positive Help offers practical help to people affected by HIV and/or Hepatitis C in Edinburgh and the Lothians. The four core services are delivered by a team of trained volunteers. The services provided include: Befriending for children and young people; Home Support (cleaning, de-cluttering, painting, DIY, gardening, and other domestic tasks); a free Transport service, which helps people to get to and from medical appointments as well as support groups or local supermarkets; and Study Buddies, a homework mentoring service for children.










1 hour per week for 6 months


Experience required: Good listening and communication skills Patience and understanding Friendly and approachable Caring manner Willingness to help Reliable with good timekeeping Emotionally resilient
Travel details: Edinburgh and the Lothians
Minimum age: 18


Expenses paid: Yes
Expenses details: Volunteers will be able to claim expenses for the phone calls made via a simple form emailed to the office. Expenses will be paid by bank transfer.
Training details: Training and induction will take place online via Zoom, alongside other applicants. These sessions will cover a range of information about the work of Positive Help and practical support for the role as a Phone Friend.
Support: Wheelchair Access/Disabled Access Toilet

You can't volunteer for this opportunity using this site. Please contact the organisation directly using for more information.

Last updated 17 days ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.

I want to volunteer