Call Companion Coordinator

  • VO84557
  • Home-based volunteering


Call Companions is a telephone befriending service providing regular chats to older people, often living on their own and with little social interaction. Our call companion coordinators oversee a small group of around six call companions and the older people they speak to on a regular basis. This is a flexible, homebased voluntary role that can easily be fitted in around your own lifestyle and availability.
As the call companion coordinator, you will be the main point of contact for everyone in your group. You will regularly contact both the volunteers and the older people, making sure they have all the support and information they need to make or receive their regular calls and responding to any queries or concerns. You will keep the team at Re-engage updated and submit a monthly report. This is challenging but rewarding role that makes a big difference in the lives of people experiencing loneliness.

Organisation aims and objectives

re-engage exists to support older people who live alone and find it hard to get out in normal times. The Covid-19 crisis is particularly devastating for these people and many are feeling incredibly vulnerable, especially those with few family members or friends to talk to. In response to the crisis we have suspended our regular social gatherings and, with the help of our dedicated volunteers, have set up a UK-wide call companions service. Older people who are feeling alone can receive a regular friendly phone call throughout the crisis and beyond, for as long as they want it. We plan to make call companions a permanent addition to our work and will continue to run this new service alongside our social gatherings when things get back to normal. No one should have to face this crisis alone. We wont leave anyone behind.











Experience required: Excellent communication skills; Good administrative skills and IT literacy; Good organisational skills; A passion for improving the lives of lonely and isolated older people; Access to a smartphone This is a fulfilling and enjoyable role which will enable you to develop your leadership skills, gain valuable experience with a national charity and, most importantly, make a real difference to the lives of lonely older people.
Travel details: Home based
Minimum age: 18


Training details: As one of our valued volunteer leaders, you’ll receive online training and Re-engage staff are on hand to support you
Support: Named Contact For Volunteer

Last updated 4 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.