Friendship Caller

  • VO84395
  • Home-based volunteering


The friendship service is part of the wider Age Scotland Helpline. The purpose of a Friendship Caller is to provide calls of companionship to people who are 50 and over, who may live alone or feel alone and would benefit from a chat. Having a conversation can have such a positive impact, we can talk about many things that aren’t Coronavirus related, for example current interests, hobbies, previous work life – the list is endless!

Organisation aims and objectives

We work to improve the later lives of everyone on the ageing journey. We celebrate ageing and challenge ageist prejudice throughout society. Our mission is to make Scotland a better place for older people. From a dedicated helpline for older people, to support and funds for older people's groups, to campaigns on the issues that older people tell us matter to them, we're working on many fronts to make Scotland a better place for older people.










We ask that volunteers can commit to 2-3 hours per week for a minimum for 6 months. Your volunteering can be arranged for mutual convenience; anytime Monday to Friday, 9am - 5pm.

Frequency and commitment details

Can commit to 2-3 hours on the same day per week for a minimum of six months.


Experience required: Enjoy talking to people on the phone. Can listen effectively. Empathetic and caring nature. Have a good understanding and knowledge of I.T. Have the ability to volunteer independently.
Travel details: Home-based role until further notice. There will be opportunities for office based volunteering at our Edinburgh office at 160 Causewayside, Edinburgh EH9 1PR. Lothian Bus Routes 3, 5, 7, 8, 29, 31, 37, 47, 49 and 300 Skylink (to/from Newington Road) and 42, 67 (to/from our front entrance).
Minimum age: 18


Expenses paid: Yes
Expenses details: Office based volunteers can claim travel and lunch (if volunteering over the lunch period) expenses by filling out a form and attaching the required receipts.
Training details: If successful, you will be invited to an online group training session. This induction will go over the work of Age Scotland, policies and procedures and your role as volunteer. Other training (optional) includes: in-house dementia awareness and older veterans training, general call handling and researching. You will have weekly/bi-weekly ongoing support provided by your Volunteer Supervisor.
Support: Wheelchair Access/Disabled Access Toilet

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.