Ward Helper

  • VO84337


At East Lothian Community Hospital, we are looking for Volunteer Ward Helpers to support patient care and the smooth running of the wards.

Tasks include:
• Support the distribution of food and drinks to patients including giving out meals and drinks, refilling water jugs
• Support the cleaning up of dishes and cups following mealtimes
• Help patients to complete menu cards
• Visit patients to help them stay mentally active and socially engaged, depending on patient need
• Accompany patients to other areas of the hospital
• Answer telephones and door on ward and field enquiries/take messages
• Stock up supplies
• Undertake minor errands as directed by staff


Experience required: - no experience needed - Good communication/listening skills - Non judgemental & sensitive approach - Positive attitude & willingness to learn - Confident, articulate & friendly, with a good understanding of empathy - Understanding of confidentiality - Commitment to high standards & quality service - Reliable, punctual & committed - Patience, understanding & sensitivity to needs of patients, their families - Co-operate with the NHS in keeping good health & safety
Travel details: Accessible by foot, bus, car and train. Bus services that operate near this opportunity are the 101, 104, 106, 107, 108, 109, 111, 253.
Minimum age: 16


Expenses paid: Yes
Taster available: Yes
Taster details: Happy to talk through the opportunity before applying.
Training details: - 3 two-hour group induction training sessions, take place online on MS Teams, over 3 weeks. - Placement chat and ward induction. - 6-weekly review with Voluntary Services Manager. - All volunteers given access to Optional Volunteer training, takes place online, courses are facilitated by trained staff, including Dementia awareness, communication training. - Also the opportunity to join in group volunteer support sessions on line or face-to-face.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet