Lanarkshire Branch Caseworker

  • VO84326


SSAFA-the Armed Forces charity ( formerly known as the Soldiers, Sailors and Airmen Families Association) is the oldest military charity in the UK. We are the local Branch of the national organisation with a true volunteer ethos. We do not have a local office, so Caseworkers link in to the Branch Secretary, who allocates the cases.
We are concerned with and for the military community and their families. Providing the client has given ONE days service within the military, they could be entitled to a SSAFA visit to determine how they and their family could be helped.
The casework provides an amazing support to Veterans and their families, of all ages. We arrange face to face meetings with our clients in their homes ( obviously not at present) to discuss their needs and requirements. Following the meeting and completion of necessary administration, we liaise with Regimental funds and other military charities to review the assistance being sought. The case working role does not entail financial requirements, other than making the recommendation of the financial need of the client. We now have an administrative support package in place, to assist Caseworkers.

The rewards of volunteering with SSAFA Lanarkshire are both personal satisfaction and a great sense of achievement in helping people in their time of need or cry for help.
In May this year, SSAFA Lanarkshire Branch were awarded the Queen's Award for Voluntary Service.

Organisation aims and objectives

Providing lifelong support for Veterans and their families










Individual caseworking in response to the military community / family call for different assistance and need. Flexible depending on case work. The case work is co-ordinated by the Branch Secretary and Caseworker who will make contact with the client to arrange a mutually agreed time to visit.

Frequency and commitment details



Willing to undergo a SSAFA Caseworker Training Course
Experience required: No Expertise There is no requirement to have any military experience. After full training ( 3 days) to the SSAFA professional standards, there is also the continual support from experienced colleagues. A SSAFA Caseworker is recognised as someone interested in helping people who have given service within the different Services, recognising the SSAFA commitment of offering lifelong support to such people and their families.
Travel details: This volunteering takes place in SOUTH LANARKSHIRE
Minimum age: 18


Expenses paid: Yes
Expenses details: Travel from home to client meetings and return, postage, telephone, stationery on a monthlly basis.
Training details: We have a new Caseworker Training Course ( currently being done online). It is normally over a three day period, with all expenses paid for attending. The Branch also has regular meetings when issues/ cases are discussed. We also have one Volunteer in the team who is experienced in IT and support training.
Support: Named Contact For Volunteer

Last updated 3 months ago