What is a Caseworker?
Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely
• Liaising with clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Applying on the client’s behalf to military and non-military sources of charitable funding
• Arranging for the purchase of goods and services
• Keeping in touch with the client so they know how their case is progressing
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
What can you gain from this volunteering role?
• Support people in your community with a military background
• Use your skills, knowledge and life experience to benefit others
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health
How to Apply?
For application purposes, the first step is to fill out a very short contact from to express your interest.
SSAFA – the Armed Forces charity, the Soldiers, Sailors, Airmen and Families Association, is a UK charity that provides lifelong support to serving men and women and veterans from the British Armed Forces and their families or dependents. Anyone who is currently serving or has ever served in the Royal Navy, British Army or Royal Air Force and their families, both regulars and reserves, is eligible for their help.
Experience required: • Good listening & communication skills
• Ability to be respectful and non-judgemental
• Ability to send & receive emails
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• Willingness to use our on-line case management system
• Ability to keep within boundaries of the role
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Ability to maintain confidentiality
Minimum age: 18
Expenses paid: Yes
Expenses details: Reimbursement of out-of-pocket expenses. We pay public Transport rates and 45 p per mile in a car, volunteers can be reimbursed as and when they put their expenses in.
Training details: Online training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker • Some short on-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe • SSAFA branches have regular opportunities to update your training • Access to a range of e-learning courses • Local induction including who supports caseworkers in your branch and how to contact them • Most branches have regular gatherings for caseworkers to meet and share ideas • There is a Regional Operations Support Manager for each region and the Welfare Team and Volunteer Support Team based at our central office can support you with any issues that arise as a caseworker.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet