Branch Secretary

  • VO87077
  • Home-based volunteering


Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so we’d love to hear from you.

-What is a Branch Secretary?
There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

-Why do we need you?
We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all backgrounds and age groups and the number of people contacting us for help rises each year. In recognition of their service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

-When would you be needed and where would you be based?
This role is about coordination and administration. As part of your local branch you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

-What would you be doing?
• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer and others to ensure smooth running of the branch
• Accepting referrals and coordinating SSAFA caseworkers, visitors and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need
• Build relationships with regional and central office staff to ensure an effective flow of information
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)

-What can you gain from this volunteering role?
• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge and life experience to benefit others
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

-Minimum Age: 18

-Is a criminal record check required? No

-How do I find out more?
• Visit us on line at to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers
• Call our friendly central Volunteer Team on 0800 032 5612. They can answer any general questions about volunteering and put you in touch with your local branch.

Organisation aims and objectives

SSAFA is a national charity helping and supporting those who serve in our Armed Forces, those who used to serve and families of both. -Our vision: In recognition of their service to the Nation, SSAFA works to ensure that the needs of the Armed Forces, veterans and their families are met in an appropriate and timely way. -Our mission: We exist to relieve need, suffering and distress amongst the Armed Forces, veterans and their families in order to support their independence and dignity.










There are a range of times available to volunteer and all help is greatly appreciated.


Experience required: • Friendly and approachable people of any age (18+) with some experience of coordinating people and admin • Good written and spoken English • ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • ability to send and receive emails – you will receive your own SSAFA email address • ability to coordinate a team of people volunteering • willingness to use our on-line case management system (this is covered in the training course)
Travel details: As part of your local branch you might have access to an office, but many volunteers are based at home.
Minimum age: 18


Expenses paid: Yes
Expenses details: We pay public Transport rates and 45 p per mile in a car, volunteers can be reimbursed as and when they put their expenses in.
Training details: Excellent support and relevant training is provided to all volunteers. Includes: • A remote course for new branch secretaries. Your trainer will guide your group of like-minded volunteers through everything you need to know to run a SSAFA branch. • On-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe. • Access to a range of e-learning courses as well as local opportunities to keep your training up to date. • Support from the Chair of the branch • Access to the Welfare Team and Volunteer Support Team based at our central office
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 18 days ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.