Digital Skills Support (short term and ad-hoc)

  • VO86890
  • Home-based volunteering


DVVA is working with Get Local Support partners to promote digital inclusion and ensure that the benefits of the digital world are available to as many people as possible. Digitally-excluded people can lack skills and/or confidence and we are looking for digitally literate people who are able to provide one-off and remote support to people who request help through the Get Local Support web-based platform.

If you are familiar with technology and can explain instructions in a supportive and friendly way, this may be something that you can help with. You will need patience, resourcefulness and appreciate that for some learners this is very unfamiliar territory.

These are examples of what is likely to be required:

How to set up and/or use Zoom
How to set up and/or use Skype
How to make an appointment with a health professional through Attend Anywhere/ Near Me
How to do an online shopping
How to stay safe and surf the internet
How to use WhatsApp
How to participate in online activities and meetings
How to read an eBook
How to send and receive emails
How to participate in community surveys and consultations, using sites like Survey Monkey

You will register as a volunteer through Get Local Support ( and, on completion of a brief verification process, receive notifications of requests for help submitted by community members. You will have the ability to accept them or decline them, depending on your availability. The request will be for one skill or task, so you would deal with one request per call. However, the recipient may request help again so they can build up their skills base, but any Get Local Support volunteer can respond.

Organisation aims and objectives

Dundee Volunteer and Voluntary Action (DVVA) vision is a socially just, healthy and sustainable Dundee that is culturally diverse where people's voices are heard and power and decision-making is equally shared. As of 1 October 2019, Dundee Volunteer and Voluntary Action (DVVA) has brought together Dundee Voluntary Action and Volunteer Dundee into one organisation, combining our expertise in the following areas: • Healthcare and Wellbeing – working together to provide a better, more integrated adult health and social care service; • Community Planning and Representation – providing strong and cohesive representation of the third sector with clear links to Community Planning Partnerships; • Organisational Support and Development – providing a single point of access for support and advice for the third sector in the local area; • Volunteering – working with individuals, communities and organisations to involve, inspire and engage people in volunteering and make Dundee a better place. DVVA together with Dundee Social Enterprise Network forms Dundee’s Third Sector Interface. DVVA in partnership with Dundee City Council is working to support vulnerable people in the community during the current COVID-19 crisis through Community Support Centres across Dundee. As part of this partnership, DVVA is recruiting community response volunteers.










There is no minimum time commitment for this opportunity, only an expectation that you will accept and deal with requests as and when you are able to.


Experience required: • Confidence using Apps & explaining simple processes for connecting with others, downloading, sending emails, keeping safe online. • Resourcefulness & confidence in looking up information & options if there is a task you are not experienced with • Ability & desire to share your knowledge & skills with others. • Ability to support others & encourage perseverance. • Good communication and listening skills. • Patience, reliability, flexibility & good sense of humour.
Travel details: Currently home based using phone
Minimum age: 16


Expenses paid: Yes
Expenses details: Currently the only expenses which may be incurred will be calls to home phone numbers. These will be reimbursed via expense claim and proof within and itemised bill. This is in accordance with DVVA Volunteer Policy.
Training details: Volunteers receive DVVA guidelines detailing how to support learners and offer support through the one-off telephone conversations. Volunteers also have access to additional resources (i.e. "Connecting Scotland: A Guide for digital Champions", DVVA "How to…” guides and helpful online tutorials).
Support: Named Contact For Volunteer

Last updated 4 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.