VSS Support Volunteer

  • VO86713


Join Victim Support Scotland in a volunteering role like no other!

As we recover from the Coronavirus pandemic, we are on the lookout for talented and committed people to help victims, witnesses and their families to move forward after a crime.

Victims of crime often feel a range of emotions such as anxiety, confusion and anger, while witnesses may feel confused, anxious and overwhelmed by the court system. As a support volunteer, you will provide help and support in both local communities and within the court environment, ensuring people receive the high-quality support and care they need.

You will:
• Discuss service users’ needs by telephone, face-to-face visits or other means, agreeing next steps at the end of each contact
• Help witnesses feel more confident at court by arranging and conducting court familiarisation visits
• Support service users in the court room and other appropriate locations on the day of a trial, liaising with court officials on behalf of service users
• Give feedback and agree follow-up actions with staff members
• Provide administrative support in completing service users’ journeys

This is a great opportunity to:
• Learn new skills and gain experience of working within the criminal justice sector
• Gain access to a range of in-depth training courses that are relevant to your volunteering role, resulting in accreditation
• Positively affect your community as a member of a team actively working to reduce the impact of crime

For a full role description, visit: victimsupport.scot/volunteer

Organisation aims and objectives

To improve and increase knowledge about victims and witnesses through research studies, projects, appropriate publicity and information materials.










Frequency and commitment details

A minimum commitment of approximately 8 hours weekly for at least 1 year.


To best serve people affected by crime, we ask volunteers to undertake a Disclosure Check, join the PVG Scheme, and be digitally confident enough to complete an in-depth online training course.
Experience required: • Strong interpersonal and communication skills • Active listening skills • An empathetic nature with the ability to develop rapport with people affected by crime • A non-judgemental and accepting approach to working with people from all sections of the community • An interest in learning about the Criminal Justice System and understanding the challenges a service user might face • A desire to continue developing skills and knowledge throughout your volunteering time with VSS
Travel details: We provide support in the community and at local courts, so we ask volunteers to use their own car or take public transport between support appointments (costs will be reimbursed).
Minimum age: 18


Expenses paid: Yes
Taster available: Yes
Taster details: Applicants will be invited to a Discovery Session to provide more information about the volunteering role, and decide whether it is the right opportunity for them before agreeing an interview.
Training details: You will be required to undergo 70 hours of in-depth learning and development over a period of up to eight to ten weeks, through online self-study, virtual workshops and supervised support, resulting in accreditation. Most of which can be carried out in your own time. There are just a few modules that require a set date for online workshops, however there are a number of dates to choose form. Whilst we say 70 hours of learning it is possible to complete the training faster depending upon your own levels of understanding.

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.