Service Support Supervisor

  • VO86252
  • Suitable for groups


Main duties:
• Attend with sufficient time to allow the set-up your own area as required.
• If unable to attend, ensure sufficient notice is provided to the CDW or Coordinator.
• Responsible for completion of a Practitioner Referral sheet.
• Attend the team meeting prior to opening.
• Engage with our guests in a pleasant, courteous, and professional manner.
• Support the member with IT queries, including advice on setting-up email, job searches, CV’s, Facebook etc.
• No tea, coffee, food etc to be consumed at these activities.
• Ensure that the member does not leave any valuables lying around.
• Refer any disturbances or concerns to the Coordinator or Community Development Worker immediately. DO NOT attempt to deal with on your own.
• Do not move away from your post without finding a suitable member of staff/volunteer to cover in your absence.
• Take responsibility to clear any spillages, obstructions, etc immediately or if unable, report them to the relevant staff member.

Organisation aims and objectives

RCT’s initial aim was to support people affected by homelessness through providing Care & Share - a drop-in facility (with a meal) where health support could be provided and clients could be sign-posted to other relevant services. It has evolved over the past 12 years into an organisation providing a range of services to people in recovery from alcohol & drug issues and people affected by homelessness. The core event each week is the drop-in facility where an average of 60 people per week can access 10 different social care, health care and financial services on a one-stop-shop basis.











Experience required: Skills & experience required: • Previous experience either voluntary or work related, particularly with vulnerable people, would be beneficial but not essential. • The willingness to engage with, non judgementally, those who’s lives have been affected by homelessness, addiction, and mental health issues. • Experience and/or relevant qualifications in the specific role e.g. I.T. skills, arts & crafts etc.
Travel details: Travel expenses paid
Minimum age: 16


Expenses details: Travel expenses will be paid
Taster available: Yes
Training details: Formal induction training, manual handling training, access to basic Food Hygiene training. Access to various external courses and in house training relevant to addiction services, mental health, health & safety, emergency first aid courses etc will be made available on a regular basis.

Last updated 3 days ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.