Digital Buddy

  • VO85614
  • Home-based volunteering


Do you have the time, patience and empathy to help a learner get to grips with digital technology to help them live more independently whilst maintaining social connections? Read on…

Digital Buddies meet with learners and support them to develop their digital skills through a series of 1-hour visits. Everyone is different, so you may support a learner with everything they need in a single session whereas others might require a few weeks or months to grasp the basics, so you’ll need to spend a little time repeating what you’ve gone over, checking understanding and coaching them through each step. The digital buddy role is a great support for our customers;

Recent figures by Connecting Scotland show that when people engaged in digital training:
• 86% of respondents reported an improvement in their ability to stay in touch with each other.
• 83% of respondents reported an improvement in being able to find interests.
• 74% reported an improvement in their mental health.

You don’t need to be an expert in technology or tutoring, but as long as you have the willingness to help, are patient and have confidence in your own digital skills, you’ll be a great Digital Buddy! Being fond of a chat is also helpful too, as this will help you build a rapport with your learner and find some common ground to start from. Other qualities we look for include:
• Problem solving approach
• Positivity
• Perseverance and empathy
• Reliability

How this role can benefit you:
• Full training and ongoing support to help you carry out your role
• Travel expenses
• Practical experience and skills that you can add to your CV – such as coaching and mentoring
• Satisfaction that you’ve made a difference to the lives of others – volunteering your time can also help improve your own mental health and wellbeing
• The opportunity to help shape future volunteer roles at Blackwood
• The opportunity to pursue a qualification in digital inclusion

Organisation aims and objectives

Blackwood Homes and Care was founded in 1972 by Dr Margaret Blackwood MBE, a campaigner for the rights and independence of disabled people. We deliver our vision of helping people live their life to the full in the pioneering spirit of Dr Blackwood by providing high quality housing, care and support for disabled people of all ages, with over 1500 homes across all 29 mainland local authorities.










Frequency and commitment details

1-2 Hours per week. This might be to help one person or supporting a couple of people to access an online webinar/session they wish to attend.


Experience required: You do not need to be a technology expert, but you do need to be confident in your own digital skills.. In addition, the following personal qualities are a must: • Friendly, approachable, and eager to help others learn new skills • A good listener • Ability to explain things in simple terms • An understanding of people’s interests and motivations for learning • Passionate about the positive impact digital can have You must also be willing to complete a PVG check
Travel details: The role is currently home-based but when we can support in-person learning, these will generally take place in/around the following areas - Cardonald (Glasgow) , Buckie (Moray) and Charleston (Dundee).
Minimum age: 18


Expenses paid: Yes
Expenses details: Travel Expenses
Training details: Training will be a blend of e-learning and live online training sessions E-learning can be completed in your own time and online training sessions will be a max. 2 hours

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.