Chest Heart & Stroke Scotland Community Hubs are located in the heart of local communities, unifying our activities and presence and bringing together CHSS Retail, Services and Fundraising. In essence, they provide a ‘front door’ for everything we do. Supporting a ‘Healthy Community’ (striving to be Mentally Healthy, Physically Healthy, Financially Healthy, Socially Healthy & Nutritionally Healthy), your CHSS Hub Team will engage with and host organisations that provide local opportunities for our service users and the wider community. This whole ‘Community’ approach will ensure that CHSS service users are at the heart of everything we do in our CHSS Community Hubs. Every Hub event, meeting or activity will support a CHSS Healthy Community in one or more of these five key areas. Quite simply, we cannot operate our Community Hubs without the amazing support of our volunteers. The time, support and the work they do is vital to us and the people we help. By supporting our Community Hub, you can make a difference to people and their families in Scotland and help to create a Chest Heart & Stroke Scotland Healthy Community. About Your Role It is vital that to the success of the Community Hub that we ensure that the stakeholders who engage with us: • are welcomed • understand the resources that we have to offer • have a positive experience • have the opportunity to feedback on their experience • make suggestions for future engagement The role therefore includes: • welcoming customers/ members of the public to the Community Hub and the Coffee Corner • signposting users of the Coffee Corner and Community Spaces to other areas within the hub e.g. advice line, donation station and community rooms • assisting users with the online booking of Community Spaces and being confident in showing the Community Space available to potential users • recording customer feedback on their experience of using the Community Spaces • recording customer feedback on suggestions for future engagement • keeping the tables and shelves in the area tidy

This is an opportunity to undertake a satisfying and rewarding role. As part of our team of volunteers, you will collect and transfer donations for the shop, providing an extremely useful and appreciated service to the Charity. The role includes: • Collecting donated stock • Delivering stock to the charity shop • Transferring donations between shops • Put collection bags out in the community to be collected We currently have around 50 shops/ community hubs across Scotland. Our shops and hubs help us raise funds so we can provide our services to the people who need us. Every one of our stores relies on a team of volunteers to help run it and support our staff. Quite simply, we cannot provide our services or raise funds without the amazing support of our volunteers.

What does being a speaker involve? •Identifying and sourcing opportunities to deliver talks to groups, clubs and organisations in your local area. •Talks should be natural, enthusiastic and passionate about sharing our life changing stories, highlighting the difference GD continues to make to people’s lives who are living with sight loss. •Attending cheque presentations and corporate supporters of Guide Dogs when requested by the local Guide Dogs team in order to grow their support and passing on any donations received •Encouraging local organisations and groups to support and fundraise for Guide Dogs.

We are looking for Volunteers to come along and help us make a meaningful difference in the villages, litter picking, path work, ecology, tree care and general conservation. We hold three events per week lasting around 90 minutes each. Volunteers can come along to all of these or as many as they think they could manage. The work is fairly physical on the event days but we also need help with other stuff less physical like publicity, education and the organisation of these events.

A Caseworker is someone who carries out welfare work for the Royal Air Forces Association. Welfare work is about listening to an individual and assessing their needs to find out how the Association can provide help and support to them. Caseworker volunteers are put in touch with members of the RAF family (beneficiaries) who need our support and are then responsible for arranging visits with those individual beneficiaries and assessing where support is needed, through asking pertinent questions and listening to beneficiaries’ responses. Caseworkers then submit verbal and written reports to their AWO who will work together with the volunteer to ensure a successful outcome for the beneficiary. . Support can include anything from helping put a beneficiary with a disability in touch with social services, so they can apply for funding for a wet room, to something as simple as filling in a form to get a new fridge, for a beneficiary who cannot afford to replace their broken one. It could also be informing beneficiaries of the holiday breaks the Association offers, in one of its three Wings Break hotels. Caseworkers may also need to gather complex information on beneficiaries to help with applications for care home fees or similar and this can involve providing clear and precise information on finances and correspondences. Caseworkers work with ‘beneficiaries’, who are members of the RAF family. What is the desired outcome of this volunteer role? The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF family are supported, when they require it. The Caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF family. Who do Caseworkers report to? Caseworker volunteers will report to their local Area Welfare Officer (AWO). There are nine AWOs in the UK and volunteers will report to the one closest to them. How does it work? For more information on the process involved in being a Caseworker, please refer to our ‘Additional information for Caseworker volunteers’ information sheet. In summary, Caseworker volunteers are put in touch with members of the RAF family (beneficiaries) who need our support and are then responsible for arranging visits with those individual beneficiaries and assessing where support is needed, through asking pertinent questions and listening to beneficiaries’ responses. Caseworkers then submit verbal and written reports to their AWO who will work together with the volunteer to ensure a successful outcome for the beneficiary. In summary, a Caseworker will: • Visit potential beneficiaries, listen to their concerns and assess their needs • Identify areas of support and make referrals to partner agencies as required • Record visits and maintain good records of activities, recommendations and actions • Record requests for financial assistance via the Content Management System (CMS) • Undertake follow up visits as required • Provide regular updates to the AWO • Complete monthly returns cataloguing their activity How will I be given feedback? You will be given individual feedback on your completed forms and reports, to help you learn and develop your skills, as well as ensuring that our beneficiaries are provided with the professional and knowledgeable service they deserve. The AWO responsible for you will also discuss with you how you are managing your case load and assist you with any issues that may arise. All Caseworker volunteers will be informed as a group about the overall outcomes, in the area, of the welfare volunteers’ work and what the ongoing aims are, to ensure we continue to support every member of the RAF family in that region, that needs our help.

Volunteers will visit an elderly person within their own home, work with a group or by telephone on a regular basis. This can take place at any time of the week, and volunteers will be asked to support the elderly person for an hour or two per week. Volunteers will help the elderly befriendee by taking them on outings, helping build their self-esteem and confidence, and share hobbies and experiences, as well as having fun. No previous experience is required and volunteers will be provided with full training.

1. General sales floor duties (customer service, stock replenishment, till operation, security awareness) 2. Merchandising and display (could include designing and completing promotional window displays) 3. General stockroom duties (sorting, preparation, pricing, health & safety) 4. Department supervision (e.g setting up an event or permanent department to attract customers(clothing/ books/ household etc) 5. Administrative duties (ordering and receipt of New Goods, related paperwork, checking statements, stocktakes etc. Weekly branch paperwork & filing) 6. Market Research (analysis of competition, local trading, research retail environment through the national press, customer surveys) 7. Recruiting additional volunteers (could be through contact with local colleges, schools, libraries etc) Roles are available for both stockroom assistants and sales assistants to help out within the shop. Stockroom assistants will be involved in sorting out raw stock, hanging, tagging and steaming clothes, sorting books and bric-a-brac and pricing them, and cleaning and tidying the stock room. Sales assistnces will be involved in customer service and sales, cash handling, till procedures, merchandising products / displays, and general housekeeping

Volunteers will lead/assist in various club and activies including after school clubs, breakfast clubs, health events, area festivals and holiday sports camps. Responsibilities include child safety, risk assessment, registration and club organisation. Prospective volunteers are expected to be qualified in their chosen sport, well organised, a good communicator, willing to work with children and punctual. A high level of motivation, inititative and enthusiasim are a must

Volunteer drivers provide a personal and friendly service to cancer patients in Lanarkshire to enable them to travel in comfort to and from their hospital and day care centre.

- Sorting donations of clothes, shoes and accessories into saleable stock and items for recycling. - Preparing stock for sale by hanging, sizing, steaming and labelling each item. - Pricing garments at their full value to generate maximum income by considering the brand, quality, fashionability and condition of each item. What support will we give you? - We will provide all the training you need to feel confident in the role. - The shop manager will be available to advise and assist you as you volunteer in the shop. - There may also be other experienced volunteers in the team who will be available when you need help or want to ask a question.