Excellent opportunity to assist in providing a polite, friendly but professional service to people by helping them integrate into the local community, go about their business and socialise with others giving them an opportunity for independent living.
The volunteer will require to undertake full training of the role and be confident in operating the equipment at each site so they can deliver training to new and existing users. The daily processes and procedures must be adhered to and training will be provided in relation to this as well as electronic systems and packages required to carry out the role.
Volunteers will be required to provide assistance to the Shopmobility Assistants as well as taking direction from the Shopmobility Supervisor. They will be responsible for greeting users to the site and preparing the equipment ready for use, whilst recording accurate details onto the required systems. They will be responsible for booking in requests for portable scooters and manual wheelchairs and the cost associated to this service. Cleaning of the equipment must be carried out before and after use and any repairs documented and reported following the correct procedure. Communicating with other staff on site and ensuring any relevant information is shared with the team. Assisting the user in contacting transport to come and collect them from site.
The individual must possess good communication skills, knowledge of IT systems such as Microsoft Word, Excel and Access databases however full training will be provided. A caring and helpful nature would be ideal in this role. The minimum age for this position would be 18.