To take passenger bookings, arrange journeys, deal with enquiries and to provide information when requested. To ensure the smooth scheduling of journey requests. General clerical work, including filing, correspondence, and day to day running of the office, including preparation of drivers sheets. Using various office equipment correctly, including computers, telephones, fax machine and photocopier. To undertake any induction and in-service training program required. To assist in training for other staff and volunteer driver/escorts when required.