At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.
By providing an excellent visitor experience as a member of the visitor services team, you will be encouraging our visitors to make the most of their visit to Caerlaverock Wetland Centre, and to understand and support our work to save wetlands for wildlife and people.
Working as part of the visitor services team (made up of staff and volunteers) to engage and inform our visitors about the Centre and WWT. As such you will need to develop a good knowledge of the history of WWT and Caerlaverock Wetland Centre, its history, aims and objectives, information on the biodiversity of the Centre and conservation messages for WWT.
Meeting and greeting visitors on the admissions desk, and operating the till for admissions and the gift shop.
Familiarising yourself with events, activities, sightings and developments at the centre so that you can provide up-to-date information to our visitors.
Providing information on request, alerting visitors to specific events of interest taking place at the centre on that day and for future events.
Using leaflets and maps to point out the locations of significant events eg. swan feeds or osprey updates.
Promoting membership of WWT. Filling in membership forms in accordance with WWT guidelines, ensuring that all relevant paperwork is accurately completed.
Assisting with other tasks in the shop where necessary.
Completing customer service training and any other training relevant to the role.